We understand that as you create your masterpiece, you may have questions. To help you find what you are looking for, we have sorted the most frequently asked questions into product categories that are accessible from the navigation bar on the left.
If you don’t find the information you’re looking for, we would be more than happy to provide you with an answer – just send us an email. You can also reach out to your fellow quilters and crafters in the forum to get their feedback, tips and tricks.
Question : What is the difference between flame resistant fiber and flame retardant fiber?
Answer :
Flame resistant fibers are chemically treated to extinguish a flame. Flame retardant fibers do not support a flame by nature and must be indirect contact with an ignition source to burn.
Question : Are Fairfield's products flame retardant?
Answer :
Fairfield’s does not chemically treat its products to prohibit burning. 100% polyester products are flame retardant by nature because they will not burn unless they are in direct contact with a flame. Fairfield products made from, or blended with, natural fibers are not flame retardant, nor have they been treated for flame resistance.
Question : What is your unconditional guarantee?
Answer :
Our guarantee is our promise to you that we will stand behind our products and replace any defective merchandise.
Question : Do your products comply with CPSIA laws?
Answer :
The Consumer Product Safety Improvement Act (CPSIA) are regulations governing the lead and phthalate content in finished Toys and Childcare products. Our products are not classified as toys or childcare products so we are not required to perform CPSIA testing; however, we had sample of our 100% polyester products tested for lead content and we are in compliance with the CPSIA regulations.
Question : Do your products contain lead?
Answer :
No. A sample of our 100% polyester products was tested for lead content and found to contain <5mg of lead, the lowest rating for lead content.
Question : Is bamboo fiber processed using chemicals?
Answer :
Cellulose is extracted from the bamboo plant using a process called “hydrolysis alkalization.” The cellulose is mixed with chemicals to convert the plant pulp into textile-quality rayon fiber produced with strict controls over the manufacturing process to reduce emissions and filter and reclaim chemicals to reduce waste. Fairfield’s Bamboo fiber is Oeko-tex Standard 100 certified. This standard is a globally recognized testing and certification system used to test the finished fiber for substances (chemicals) that are known to be harmful to health.
Question : Is bamboo fiber antibacterial?
Answer :
The bamboo plant itself contains a naturally occurring agent, called “bamboo kun,” that resists the growth of bacteria. Recent testing by the Federal Trade Commission indicates that the processing of bamboo into rayon fiber removes the naturally antibacterial characteristics. In light of FTC findings we are removed reference to antibacterial from our product packages and marketing materials.
Question : Is bamboo organically grown?
Answer :
Our bamboo is plantation grown in order to maintain control over the raw bamboo in strict accordance with the international organic standard of OCIA/NOP. The bamboo is 100% naturally grown without any chemical pesticides or chemical organic materials.